All orders placed between 12/24 – 12/28 will be processed and shipped on 12/29! Certificates are typically processed and shipped within 5-7 business days. Please add additional 2-3 days to processing times for orders placed after December 10th, 2026.
No. Holiday Gift Certificates are being sold now until December 31st, 2026 and can be redeemed on selected dates in 2027, starting on January 3rd, until April 15th, 2027, and also from October 31st – December 22nd, 2027.
You can come back in the Fall 2027.
In addition, you can use your certificate on any date outside of the listed dates, but for the paid value that will be applied as a credit towards listed prices. There are no meals or resort credit included, if used outside of the designed travel window.
Yes! Our certificates are good for ANY chalet and all the lakefront and lakeside suites. The only rooms excluded from the offer are executive rooms (Honeymoon suites, Sweetland Cabin and rental homes). All rooms are based on availability and early bookings are encouraged.
For your convenience, you can purchase our certificates any day and time! Sales are processed online or by calling our hotel (800) 350-7463.
Certificates are not date specific. When you are ready to book, just give us a call (800) 350-7463 to book your room or scan the code in the back of your certificate to redeem it online.
When calling, please make sure to have your certificate handy, as we will need some information from it.
When booking online, please ensure to select the correct room type to have your stay covered. If you wish to upgrade the room type, you will pay any remaining balances at check in. Please make sure to type your certificate number in the notes. Certificates MUST be presented upon check-in to be applied to your stay.
IMPORTANT: If you wish to combine certificate stay with self-paid nights – you MUST call to book your stay. Online system allows one type of payment: certificates or self-paid.
All certificates are delivered by USPS. We recommend that you allow 5-7 days for the delivery. The closer to Christmas, the more delay can be expected. We process and mail certificates daily.
No hidden fees! At the time of purchase, we will also collect 13.5% occupancy tax, but there are no other resort fees, taxes or charges due at check out, UNLESS you decide to upgrade your room, stay in a pet room, bring more guests, or incur any incidental charges.
As a courtesy, we are including the Resort Fee in the certificate value, so it will be waived for the holiday gift certificate holders.
No, once processed and sold, the certificate is non-cancellable.
Certificates are a price guarantee. Unless you incur incidental charges, once your purchase the certificates and book a room between January 3rd, until April 15th, 2027, and also from October 31st – December 22nd, 2027. – your stay is paid for, regardless of what are the prices listed.
Gift cards are like cash money – they do not guarantee prices, but you can use them towards any of the rooms that are offered. If your gift card balance is lower than the room cost, you will be responsible for the difference in price.
Certificate covers a one-night stay for two (2) adults and two (2) children in one of our rooms. Additional guest, age 12 and over are subject to $35 per person/night fee. Kids age of 3-11 are subject to $15 per child/night fee. Max. occupancy (adults and kids combined) per room cannot exceed 6 for chalets; 4 for suites .
Yes! You can buy as many as you wish, and you can combine them to extend your stay!
We are not able to combine Holiday Gift Certificates with any other discount, coupons, promotions or group rate. Depending on the travel date and room type, certificates offer up to 60% in savings, which is alone a great deal. If you are planning on purchasing 10 or more Holiday Gift Certificates, please contact our Front Desk Management, Cindy Neal [email protected] for a bulk purchase bonus.
1. 11.5% Occupancy Tax is added to the room portion at the time of purchase. The $50 dining credit is not taxed.
2. Resort fee ($20/night) is included in the certificate value.
3. Certificates are sold from Nov. 14th – Dec. 31st, 2026.
4. Certificates can be redeemed from Jan. 3rd – Apr. 15th, 2027 and Oct. 31st – Dec. 22nd, 2027. Chalet Anytime and Suite
Anytime certificates are valid any day of the week. Chalet Midweek and Suite Midweek certificates are valid Sunday–Thursday nights only.
5. Blackout dates: Feb. 12th – 14th, Mar. 26th – 27th, Apr. 9th – 10th, and Nov. 24th – 27th, 2027.
6. Chalet certificates include 1 King Bed, 2 Queen Bed, 2 Queen Lakeview, 2 Bedroom or Conference Chalet. Select rooms have fireplaces, based on availability. Advance reservations recommended.
7. Suite certificates include the Lakeside Suite and Lakefront Spa Suite. Honeymoon Suite, Deluxe Honeymoon Suite, Sweetland Cabin, McAlpine House and Luxury Rental Homes are excluded.
8. The $50 Dining Credit must be used at Ducey's on the Lake or Ducey's Bar & Grill, for breakfast, lunch or dinner.
9. Limited pet-friendly chalets may be available, with an $85 per stay pet fee.
10. Offer covers 2 adults and 2 children. Additional guests are $35 per person per night for ages 12+ and $15 per person per night for ages 3–11. Children under 3 stay free. Additional guest fees are collected by The Pines Resort, not at certificate checkout.
11. Holiday Gift Certificates are non-refundable.
12. Holiday Packages are not valid Apr. 16th – Oct. 30th, 2027 and expire after Dec. 22nd, 2027, but the paid value never expires and can be used as a credit toward any reservation.
13. This offer cannot be combined with any other coupon, discount, special, promotion or group rate.
Certificates are not date-specific. Redeem online by scanning the code on the back of the certificate, or call (800) 350-7463 to make a reservation.
14. The Pines Resort is not responsible for lost or stolen certificates and will not redeem them for cash or resort credit.
15. Shipped certificates take 5–7 business days. Please allow an extra 2–3 days for orders placed after December 10th, 2026.